Privacy Policy

Joylight™ is concerned about your privacy and wants you to know how we collect, use and keep your information. This privacy policy describes our practices in connection with information that we or our third-party service providers collect from this website. By providing personal information (as defined below) to us through the website, you agree to the terms and conditions of this privacy policy.

Also by using this website, you agree to the terms and conditions of this privacy policy regarding the essential and session data collected.

Information we collect

There are two types of information we collect in this website: personal information and other information.

Personal information is information that identifies you or makes you identifiable as an individual. Other information is any information that does not reveal your specific identity.

If we are required to treat other information as personal information under applicable law, then we may use and disclose it for the purposes for which we use and disclose personal information as detailed in this policy.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet.

Personal Information:

We and our third-party service providers may collect the following personal information from you:

Name and/or username
Birth date
Telephone number
Email address

We also collect and store your password registered to log in on our website. This password will not be shared nor used in any analisys or marketing tools, it will only be used as log in key to verify your access on our website's member system.

Other Information:

We and our third-party service providers may collect information about how our visitors use and interact with our website in order to improve our services and to provide a better user experience. This information is never linked directly to your personal account, but your Internet browser session. This means that any personal information other that the one you have provided us will not be collected without your prior consent.

We and our third-party service providers may collect the following information:

Overall session information
Page response times
Length of visits to certain pages
Page interaction information
Methods used to browse away from the page.
Browser extensions

How we collect this information

When you visit and interact with our website, we collect personal information you give us such as your name and email address throught the forms and provided by you if you sign up on our website.

We also collect session information (named "Other Information" above) using analysis tools, cookies and native browser tools.

Your personal information will be used for the specific reasons stated below only.

What we use this information for

Personal Information:

We use your provided personal information to send you newsletter notifications and ad campains. We also use it to get back to you in case you requested help throught the support form.

Other Information:

We use the stated "Other Information" to know how users interact with our website and to improve our services.

We use session information provided by site cookies to keep and to improve our security and website's online integrity up to date.

How we store your data

This website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

User's rights to stored data

As user, you have the right by law to view, edit and delete your personal information from our system anytime.

To request your data modification or elimination, fill out a support request on our "Contact Us" page and we will gladly help you.

The session data collected by cookies and other browser tools gets deleted regularly, depending of what type of information is collected, the way it is being collected and if it has already been used in analysis and marketing systems.

If you are concerned about information we might be still keeping, do not hesitate to contact us.

Contact and notifications

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our terms of use agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text messages.

We also will send you our newsletter updates if you signed up on our newsletter. You can always opt to unsubscribe to stop recieving those notifications.

Cookies

As stated below, our website uses cookies to improve its services and to provide a better experience for users.

There two main types of cookies:

Essential cookies: This ones are always used to improve the security of our website and to keep it up to date all the time to avoid website's malfunction or misbehavior.

Non-essential cookies: This cookies are used to collect browser data for our analysis and marketing systems. This type of cookies are optional, so users can opt to deny its use when navigating our website for the first time.

How to withdraw cookie consent

If you don’t want us to process your data anymore, please contact us throught the support form on the bottom of the website.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions or concerns

If you have any question or concern about how we manage your data, we invite you to contact us requesting support and we will gladly help you with your issues.

Remember that if you would like to access, correct, amend or delete any personal information we have about you, do not hesitate to contact us.